Frequently Asked Questions
Artists and Artwork
How are items selected for inclusion on your site?
At Artful Home, we are always on the lookout for engaging and inspirational works of art. All of the artwork on Artful Home website has gone through an extensive selection process to ensure our collection is of the highest quality.
Do you offer special orders or custom work?
Yes. Some artists are happy to alter the dimensions or colors of the artwork we offer. Depending upon the modification, this may change the price of the item. Please contact Customer Care for assistance with special orders.
Artful Home can also help you commission custom works made especially for you. If you're interested in a custom piece, we suggest you browse our site for items of a similar style. Once you have an idea of the specific design elements you want, as well as the cost of similar items, please visit our Custom Design Center to submit a project proposal. Our Custom Design Specialist will contact you to discuss the details and locate an artist whose work best fits your needs.
Placing an Order
When is my credit card charged?
Your credit card is charged at the time your order is placed. All of the artists who sell through Artful Home are working from independent studios and in most cases are making items specifically to fill your order.
Can I place an order from an international address?
We're sorry, but we cannot currently ship to locations outside the United States and Canada.
Why are orders shipping to Wisconsin addresses taxed?
The Guild, the company that presents Artful Home, is based in Madison, Wisconsin. According to state and federal tax rules, we are required to charge sales tax on any item shipped to a Wisconsin address.
When will my artwork ship?
On each art item page, you will see "Ships Within:" which indicates the timeframe in which the artist will ship your artwork. These times will vary depending on artist availability and the time needed to produce the item you've selected.
After placing your order, you will receive an email telling you when to expect your artwork. Once the artist ships your order, you will receive another email that includes the shipper's tracking information.
If you have questions about delivery times or tracking packages, please email us at email@example.com or call 1-877-223-4600.
Returning an Item
What is your return policy?
Items purchased through Artful Home, with the exception of special orders, may be returned within 14 days of receipt. We understand that there may be exceptions for gifts.
How do I return an item?
Here is the simple process for returning an item:
- Contact our Customer Care team by calling 1-877-223-4600 or emailing us at firstname.lastname@example.org to obtain return instructions.
- Art items are generally returned to the artist who created them. We can provide you a UPS Return Service label or, for an additional charge, arrange a UPS pickup for you. You are responsible for shipping costs. We will send you a return label via email or regular mail.
- Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return back to the artist. You are responsible for artwork damaged in return transit. If you are returning an item because it was defective or we shipped you an item that you did not order, The Artful Home will pay the return-shipping costs.
When will I receive my credit?
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of the artist receiving your return, providing it arrives safely. Gift recipients will receive a gift certificate. You will be credited for the price of the artwork minus shipping costs. Artful Home does not give credit for shipping and handling costs. We cannot accept items that have been damaged, altered, or worn. We will notify you of the status of your return by email if you provided an email address at the time you placed your order.
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