When you visit our website, our web server recognizes your navigational information, including non-personally identifiable information (i.e. domain type, browser version, service provider and IP address), but not your email address.
The navigational information we collect tells us about the use of our website by visitors, including the areas of our site that are most visited or the time of a last visit to a page on our website. It also tells us about the technical efficiencies of our website (i.e. the time it takes a visitor to connect to our website or download pages). The navigational information helps us better understand a visitor's experience at artfulhome.com and improve upon that experience by recognizing and delivering more of the features, services and products our visitors prefer.
We collect information volunteered by visitors such as survey responses and website registration information as well as contact and payment information (i.e. name and address, telephone number, credit card number, billing address) for the purpose of placing an order with us. We require visitors to create a user name and password to expedite the process of ordering online, or to create a List. We collect the email addresses of visitors who post messages to our blog, those who communicate with us via email, and those who submit their email addresses voluntarily, either to subscribe to our email newsletter or to receive information about their order. We do NOT sell or rent our visitor or customer email addresses or make them available to other organizations for marketing purposes.
The information we collect may be disclosed if we are legally required to do so at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website.
Artful Home takes every precaution to protect your information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
Artfulhome.com was developed to support secure online purchasing through secure socket layer (SSL) technology using 256-bit encryption, which provides a high level of security. All information that you provide during the shopping process is encrypted for your protection.
We are committed to keeping your personal information (including your name, shipping address(es), email address, payment records, and banking and credit accounts) private and secure. Although capturing this information is necessary for us to process and fulfill an order you place online, for your convenience, you may call us at 1-877-223-4600 (US only) or 1-608-257-2590 (International) during business hours to place your order and provide this information to us over the phone.
Credit card fraud occurs when someone obtains your card information without your authorization or permission and uses it to make a purchase. We take precautions to carefully screen orders when they are made, and to prevent credit card fraud to the extent possible.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any amount up to $50 for a fraudulent order that gets past our screening process, Artful Home will cover the entire liability for you. We will cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made from Artful Home while using the secure server. Of course, in the event of unauthorized use of your credit card, you must also immediately notify your credit card provider in accordance with its reporting rules and procedures.
We do NOT send unsolicited commercial email, otherwise known as "spam." We do NOT send email marketing communications to a visitor-provided email address unless the intended recipient specifically opts in to receive such communications from us. We do NOT sell or rent our visitor or customer email addresses or make them available to other organizations for marketing purposes.
If at any time you would like to stop future delivery of Artful Home email, please follow the unsubscribe instructions included at the bottom of each email communication we send, send an email to the above address, or call us at the above telephone number. Asking to be removed from the Artful Home email list will not prevent you from receiving email communications relating to any online order you place at artfulhome.com, invitations to participate in surveys about your experiences on artfulhome.com, or other operational email communications if you have provided us with your email address.
Prior to sending any direct mail communications, such as our catalog, we match our mailing lists against the Direct Marketing Association (DMA)'s Do Not Mail List and remove from our mailing any consumers who have specifically opted out from receiving unsolicited mail.
From time to time, we may share our customers' postal mailing addresses with our reputable partner organizations for analytical, marketing, or information gathering purposes. If you prefer we not share your postal address with other companies, please contact us via email, firstname.lastname@example.org, or by telephone at 1-877-223-4600. We will be sure your name is removed from the list we share with these organizations.
Consumers who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed with Artful Home, including invitations to participate in surveys about their experiences with Artful Home. We do NOT sell or rent our customer phone numbers or make them available to other organizations for marketing purposes.
We do not partner with or have special relationships with any third party ad server companies.
At some point in the future, we may decide to use consumer information for new, unanticipated purposes not previously disclosed in our privacy notice. If our information practices change, we will post the policy changes to our website to notify you. If you are concerned about how your information is used, you should check back at our website periodically.
Consumers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address or by calling us at the above telephone number.
You may access or correct your information (email address and password, interests and preferences, and contact information) at any time by clicking on "My Account" at artfulhome.com.
To access or correct your information over the phone, or to obtain more detailed account information, please call us at the above telephone number and be prepared to verify your identification.
If you feel that this website is not following its stated information policy, you may contact us at the above addresses or phone number.
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