Return Policy and Order Cancellations
Our Return Policy
You may return any item within 14 days of receiving it (with the exception of special or custom orders or final sale items—see below). You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund. Note that shipping charges will not be refunded.
Special or Custom Orders
Special orders and custom orders cannot be returned unless they are damaged in transit. You will be informed at the time of your purchase if an item is not returnable.
Final Sale Items
Items marked as "final sale" may not be returned or exchanged for any reason.
We realize that the 14-day return window may not be feasible for gifts, and we will accept gift returns within a reasonable time frame.
If you return a gift, you may choose to receive an Artful Home gift certificate or to have the buyer credited for the purchase price of the item.
We hope that your new shoes are a perfect fit—but we understand that this may not always be the case.
To make sure that these shoes are keepers, please try them on in a clean, carpeted area before wearing them. Once worn, they cannot be returned.
Shoes in new, unworn condition may be returned within 14 days of receipt.
Apparel in new, unworn condition may be returned within 14 days of receipt. We cannot accept returns on apparel that has been damaged, altered, or worn.
Items Damaged in Transit
If your package appears damaged, please call us toll free at 1-877-223-4600 so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.
How to Return an Item
- Contact Customer Care at 1-877-223-4600 or email@example.com to start the return process or go to My Account to start your return online.
- If your order arrived via UPS or USPS, we will provide you with a return service label (except for Canadian customers; please see below). If your order arrived via a freight carrier or blanket-wrap service, please inspect the artwork before signing off on the delivery. To return a freight delivery piece, please contact us to make arrangements.
- Repack your order. Use the original packing materials if possible. If the original materials are not usable, use appropriate packing materials with plenty of cushioning. You are responsible for any damage due to improper packaging; please take care to repack items carefully. If you are unsure how to do so, please call us at 1-877-223-4600 for assistance.
- Please send your return within a week of receiving the return service label. Note that you are responsible for return shipping costs.
We are unable to provide return shipping labels for Canadian customers. To make a return, please contact Customer Care at 1-877-223-4600 or firstname.lastname@example.org for return authorization and return address information. You will be responsible for creating and paying for the return shipping label.
For apparel, shoes, and jewelry: there is a flat fee of $6.95 per shipment (one shipment=one address). For example, if you return three tops to one designer, you will be charged for one shipment. If each top ships to a different designer, you will be charged for three shipments.
For art and home decor: the return charge is the actual cost of shipping the artwork. Because most artists ship directly from their studios, most returns are shipped directly back to the artists.
Your refund will be processed one business day after your return is received, though it may take up to 10 business days for your refund to appear in your payment account. Note that we cannot provide refunds for any items that have been damaged, altered, or worn.
You will receive your refund in the same form of payment used to place your order. You will be credited for the price of the item minus the cost of return shipping. Note that shipping charges will not be refunded. If your return was a gift, you may choose to receive an Artful Home gift certificate or to have the buyer credited for the purchase price of the item.
If you provided an email address when you ordered, we will notify you of the status of your return via email.
Any order—aside from special or custom orders—can be canceled before it is shipped by the artist. To cancel an order, please email us at email@example.com or call us toll free at 1-877-223-4600. You will receive a refund within 3 – 5 business days in the same form of payment used to place your order.