Return Policy and Order Cancellations
Our Return Policy
You may return any item within 14 days of receiving it (with the exception of special or custom orders—see below). You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund. Note that shipping charges will not be refunded.
Special or Custom Orders
Special orders and custom orders cannot be returned unless they are damaged in transit. You will be informed at the time of your purchase if an item is not returnable.
Gifts purchased during the holiday season may be returned until 1/31/18.
If you return a gift, you may choose to receive an Artful Home gift certificate or to have the buyer credited for the purchase price of the item.
We hope that your new shoes are a perfect fit—but we understand that this may not always be the case.
To make sure that these shoes are keepers, please try them on in a clean, carpeted area before wearing them. Once worn, they cannot be returned.
Shoes in new, unworn condition may be returned within 14 days of receipt.
Apparel in new, unworn condition may be returned within 14 days of receipt. We cannot accept returns on apparel that has been damaged, altered, or worn.
Items Damaged in Transit
If your package appears damaged, please call us toll free at 1-877-223-4600 so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.
How to Return an Item
- Contact Customer Care at 1-877-223-4600 or firstname.lastname@example.org to start the return process or go to My Account to start your return online.
- If your order arrived via UPS or USPS, we will provide you with a return service label (except for Canadian customers; please see below). If your order arrived via a freight carrier or blanket-wrap service, please inspect the artwork before signing off on the delivery. To return a freight delivery piece, please contact us to make arrangements.
- Repack your order. Use the original packing materials if possible. If the original materials are not usable, use appropriate packing materials with plenty of cushioning. You are responsible for any damage due to improper packaging; please take care to repack items carefully. If you are unsure how to do so, please call us at 1-877-223-4600 for assistance.
- Please send your return within a week of receiving the return service label. Note that you are responsible for return shipping costs.
We are unable to provide return shipping labels for Canadian customers. To make a return, please contact Customer Care at 1-877-223-4600 or email@example.com for return authorization and return address information. You will be responsible for creating and paying for the return shipping label.
You are responsible for shipping costs. We cannot provide refunds for shipping costs, nor can we cover the cost of returning an order.
However, if you are returning an item because it was defective or because it was not the correct item, we will pay the return shipping costs.
Your refund will be processed one business day after your return is received, though it may take up to 10 business days for your refund to appear in your payment account. Note that we cannot provide refunds for any items that have been damaged, altered, or worn.
You will receive your refund in the same form of payment used to place your order. You will be credited for the price of the item minus the cost of return shipping. Note that shipping charges will not be refunded. If your return was a gift, you may choose to receive an Artful Home gift certificate or to have the buyer credited for the purchase price of the item.
If you provided an email address when you ordered, we will notify you of the status of your return via email.
Any order—aside from special or custom orders—can be canceled before it is shipped by the artist. To cancel an order, please email us at firstname.lastname@example.org or call us toll free at 1-877-223-4600. You will receive a refund within 3 – 5 business days in the same form of payment used to place your order.