Frequently Asked Questions
Is Artful Home taking any special safety precautions due to COVID-19?
Yes. We take the health and well-being of our customers seriously. We have increased health and safety measures at our distribution centers to protect both customers and employees. We’ve implemented practices including deep, frequent cleaning, adjusting workstations to ensure social distancing, requiring face coverings, and providing gloves for all employees.
Based on guidance from health agencies as well as our own stringent practices, we are confident that you are safe shopping at Artful Home.
Artists and Artwork
How are items selected for inclusion on your site?
At Artful Home, we are always looking for extraordinary new works of art, craft, and design. Because we are committed to offering a collection of the highest quality, every artist must go through a rigorous jurying process to be accepted to our site. Our Artistic Advisory Panel—selects only those artists who meet or exceed our expectations.
Is everything on your website made in the USA or Canada?
All artwork, home decor, and jewelry is created by artists in the USA or Canada. We are proud to represent some of the most talented artists working in North America today.
Most apparel and shoes are designed by American artists and made in the USA. Occasionally, some of our American designers collaborate with makers in other countries to create specific pieces. We also offer select pieces by small-batch international designers who meet our high standards. We always indicate where every shoe or piece of apparel was made.
Do you offer special orders or custom work?
Some artists are happy to alter the dimensions, colors, or other details of an existing piece to suit your needs. We are happy to contact an artist on your behalf to determine if any item which sells for a minimum retail price of $300 can be altered to the requested specifications. Note that modifications may change the price and the estimated lead time. Custom design artwork is non-returnable. Apparel and shoes are not eligible for customization. Please contact our Customer Care team at 1-877-223-4600 for assistance.
Is all art on your site one of a kind?
The artwork we offer can be classified in three ways: one of a kind, limited edition, and production.
- One of a kind means the artwork you are viewing is the only one created. It is a unique work of art.
- Limited edition means the artist will only create a predetermined number of a piece. For some artists, each piece in an edition will be an identical, original work of art. For others, each piece will vary within a particular palette, size range, etc. Often, the pieces will be signed and numbered by the artist.
- Production means the artist is willing to create the same piece over and over. Each piece may vary slightly in size and color, as each is an individual work of art.
I am an artist and I would like to sell my work on your site. How do I apply?
You are welcome to apply to sell through the Artful Home. More information can be found here.
How do I care for my artwork?
Although original works of art are made with durability and longevity in mind, there are a few simple things you can do to enhance your artwork's lifespan. Find out more about caring for artwork.
How do I get a Certificate of Authenticity for an item I ordered?
A Certificate of Authenticity (COA) is available for most artwork, home decor, and jewelry. The COAs for your items can be found in your account. Once you sign in, locate the item under “Order History.” Then, click “download the Certificate of Authenticity.” Once downloaded, you can print the COA or save it digitally.
Placing an Order
I prefer not to place my order online. Is there another way I can order?
Yes. You may also place an order by calling Customer Care at 1-877-223-4600.
Can I place an order from an international address?
We're sorry, but we cannot currently ship to locations outside the United States.
When is my credit card charged?
Your credit card is charged at the time your order is placed. The artists and designers who sell through Artful Home are working from independent studios, and in many cases, they are making items specifically to fill your order. Getting payment up front allows artists to more easily cover the costs of making your artwork.
Why is my order being charged sales tax?
Artful Home is required by law to charge sales tax on purchases shipped to select states. Artful Home currently charges sales tax on purchases shipped to addresses in AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. Shipping addresses that are entered incorrectly or changed after the order is placed may require sales tax adjustments.
A note regarding AL sales tax: Artful Home will collect the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Our program account number is SSU-R010512116.
Can I pay with a check or money order?
No. We do not accept checks or money orders. We do accept credit cards (Visa, Mastercard, Discover, and American Express).
An item I bought recently is now on sale. Can I get a price adjustment?
Yes, we will gladly offer a price adjustment if an item is marked down within 7 days of the purchase date. The price adjustment will be credited back to the original form of payment. Please note that the item must still be in stock in the same color and size to be eligible for a price adjustment. Some exceptions may apply.
What is the Artful Rewards program?
The Artful Rewards program is a way for you to enjoy some great benefits at Artful Home, including free shipping on apparel and early access to sale events. Find out more here.
Does it cost anything to be a member?
No. Participating in the Artful Rewards program is completely free.
I don't want to receive Artful Home emails. Can I still be a member of the Artful Rewards program?
Unfortunately, no. You must be subscribed to Artful Home emails in order to be an Artful Rewards member and receive the benefits of the program.
When will my order ship?
Some pieces are made to order by the artist, while other pieces are created ahead of time. Therefore, ship times for each piece will vary. You can find the ship time for any piece on its product page; look for the words "This piece ships on or before..."
After placing your order, you will receive an email telling you when to expect its arrival. Once your order has shipped, you will receive another email that includes the shipper's tracking information.
If you have questions about delivery times or tracking packages, please email us at firstname.lastname@example.org or call 1-877-223-4600.
What is your return policy?
You may return or exchange any item within 14 days of receiving it (except for artisan food, final sale items, ornament gift boxes, and custom orders; see our Return Policy for details). To make a return or exchange, please visit My Account, email email@example.com, or call 1-877-223-4600.
Items may be returned for a refund of the purchase price only; shipping charges will not be refunded. You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund.
Your replacement order will not be mailed until we receive your return. There are no additional shipping fees for replacement orders (please see our Return Policy for details). If your exchange costs more than the original order, you must pay the difference. If your exchange costs less than the original order, you will receive Artful Home credit for the difference.
For more details about returns, please see our Return Policy.
How do I return or exchange an item?
- To get started, sign in to My Account to view your orders. You can return or exchange most items this way (there are exceptions for freight items). If you are not able to sign in, get help here.
- In My Account, open “Order History,” then click on the item you would like to return or exchange.
- Items must be in perfect condition and cannot be used/worn to be eligible for return or exchange
- Once you begin your return or exchange, you will be provided a UPS return label to print out and attach to your return (Don’t have access to a printer? Go to any UPS store to have it printed. Just open the label on your smartphone and they will print it for you).
- Repack your order. Make sure the item(s) are securely packaged; use the original packaging if possible. You are responsible for any damage due to improper packaging.
- Send your return or exchange within 5 business days of receiving the return service label.
How do I return a freight order?
To return a piece delivered by freight, please contact us at 1-877-223-4600 or firstname.lastname@example.org to make arrangements.
When and how will I receive my refund?
Your refund will be processed one business day after your return is received, though it may take 7–10 business days for your refund to appear in your payment account. Note that we cannot provide refunds for any items that have been damaged, altered, or worn.
You will receive your refund in the same form of payment used to place your order. You will be credited for the price of the item minus the cost of return shipping. Note that the original shipping charges will not be refunded. If your return was a gift, you may choose to receive Artful Home credit or to have the buyer refunded for the purchase price of the item.
Please Note: Orders purchased with prepaid gift cards can only be refunded to an Artful Home credit.
Can I cancel an order?
Any order (except special or custom orders) can be canceled before it is shipped. To cancel an order, please email email@example.com or call 1-877-223-4600.
You will receive your refund in the same form of payment used to place your order. Your refund will be processed the next business day, though it may take 7–10 business days for your refund to appear in your payment account.
How much does return shipping cost?
For apparel, shoes, and jewelry: There is a flat fee of $6.95 per shipment (one shipment=one address). For example, if you return three tops to one designer, you will be charged for one shipment. If each top ships to a different designer, you will be charged for three shipments.
For art and home decor: The return charge is the actual cost of shipping the artwork. Because most artists ship directly from their studios, most returns are shipped directly back to the artists.
To find out how much your return will cost, please call us at 1-877-223-4600.
I can’t access my account. What should I do?
If you can’t access your account, first try resetting your password. If you still can’t sign in after that, you can contact us at 1-877-223-4600 or firstname.lastname@example.org for assistance.
How do I sign up for your catalog?
To start receiving Artful Home catalogs, go to our sign-up page and enter your contact information.
How do I unsubscribe from your catalog?
To stop receiving Artful Home catalogs, go to your account page navigate to the account info section, and edit your subscription preferences at the bottom of the screen.
Do you ever share email addresses?
Absolutely not. We will never share your email address with anyone. Furthermore, we will only send marketing emails to customers who have opted to receive them.