Frequently Asked Questions

At Artful Home, we are always looking for extraordinary new works of art, craft, and design. Because we are committed to offering a collection of the highest quality, every artist must go through a rigorous jurying process to be accepted to our site. Our Artistic Advisory Panel—selects only those artists who meet or exceed our expectations.

All artwork, home decor, and jewelry is created by artists in the USA or Canada. We are proud to represent some of the most talented artists working in North America today.

Most clothing and shoes are designed by American artists and made in the USA. Occasionally, some of our American designers collaborate with makers in other countries to create specific pieces. We also offer select pieces by small-batch international designers who meet our high standards. We always indicate where every shoe or piece of clothing was made.

Some artists are happy to alter the dimensions, colors, or other details of an existing piece to suit your needs. We are happy to contact an artist on your behalf to determine if any item which sells for a minimum retail price of $300 can be altered to the requested specifications. Note that modifications may change the price and the estimated lead time. Custom design artwork is non-returnable. Clothing and shoes are not eligible for customization. Please contact our Customer Care team at 1-877-223-4600 for assistance.

The artwork we offer can be classified in three ways: one of a kind, limited edition, and production.

• One of a kind means the artwork you are viewing is the only one created. It is a unique work of art.
• Limited edition means the artist will only create a predetermined number of a piece. For some artists, each piece in an edition will be an identical, original work of art. For others, each piece will vary within a particular palette, size range, etc. Often, the pieces will be signed and numbered by the artist.
• Production means the artist is willing to create the same piece over and over. Each piece may vary slightly in size and color, as each is an individual work of art.

You are welcome to apply to sell through the Artful Home. More information can be found here.

Although original works of art are made with durability and longevity in mind, there are a few simple things you can do to enhance your artwork's lifespan. Find out more about caring for artwork.

A Certificate of Authenticity (COA) is available for most artwork, home decor, and jewelry. The COAs for your items can be found in your account. Once you sign in, locate the item under your order history. Then, click “View Certificate of Authenticity.” Once downloaded, you can print the COA or save it digitally.

Yes. You may also place an order by calling Customer Care at 1-877-223-4600.

We're sorry, but we cannot currently ship to locations outside the United States.

Order confirmation emails are sent shortly after your purchase is completed. If you don’t see yours, please check your spam or junk folder. We also recommend adding info@artfulhome.com to your contacts or safe sender list to ensure our emails reach your inbox.

If you still don’t see your confirmation, our Customer Care team is happy to help at 1-877-223-4600 or info@artfulhome.com.

Log in to your Artful Home account by entering your email on the Sign in screen. You’ll receive a code in your email inbox that will enable you to log in—no password required!

If you already have a Shop account, you may choose to use Sign in with Shop for faster access.
If you do not have a Shop account, you can continue using the standard Artful Home sign-in — no Shop account is required.

Your most recent order history will appear in My Account. For a full order history, please contact our Customer Care team at 1-877-223-4600 or info@artfulhome.com and we’ll be happy to assist you.

Shopify is the secure ecommerce platform Artful Home uses to process orders and payments on our website. Many well-known retailers use Shopify because it provides a safe, reliable, and easy-to-use shopping experience.

For you, this means:

• Secure checkout: Your payment information is protected using industry-standard security measures.
  
• Reliable order processing: Orders are placed and confirmed quickly and accurately.
  
• More payment options: Shopify enables features like Apple Pay and Shop Pay for faster checkout, if you choose to use them.
  
• Improved emails and order updates: Order confirmations, shipping notifications, and return information are sent promptly to your email.
  

Using Shopify does not change Artful Home’s customer service or policies — our Customer Care team is still here to help if you have any questions.

A Shop account is optional and free, and is provided by Shopify, the secure technology that powers Artful Home’s checkout. A Shop account allows you to see your orders across all Shopify stores.

If you already have a Shop account, you may choose to sign in with Shop for faster checkout.
If you do not have a Shop account, you can continue through standard checkout or check out as a guest — no Shop account is required.

Think of Shop as a convenience option — similar to choosing Apple Pay — not a separate membership or subscription.

Your credit card is charged at the time your order is placed. The artists and designers who sell through Artful Home are working from independent studios, and in many cases, they are making items specifically to fill your order. Getting payment up front allows artists to more easily cover the costs of making your artwork.

Artful Home is required by law to charge sales tax on purchases shipped to select states. Currently we collect sales tax on orders shipped to addresses in AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. Shipping addresses that are entered incorrectly or changed after the order is placed may require sales tax adjustments.

A note regarding AL sales tax: Artful Home will collect the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Our program account number is SSU-R010512116.

Sales tax requirements are determined by state and local laws and may change over time.

We accept major credit cards, including Visa, Mastercard, Discover, and American Express.

We also accept Apple Pay and Shop Pay at checkout. Availability of Apple Pay and Shop Pay may vary by device and browser.

At this time, we do not accept checks or money orders.

Shop Pay is an accelerated checkout option that lets you securely save your information for faster checkout on Artful Home. When you choose Shop Pay, your payment and shipping details are securely stored by Shopify, and you’ll receive a verification code via email or SMS when you sign in or check out.

Installments: If available at checkout, Shop Pay may let you split your purchase into installments (e.g., 4 payments) — providing flexible payment options. Installment availability is determined at checkout and may vary by order and customer.

Yes, we will gladly offer a price adjustment if an item is marked down within 7 days of the purchase date. The price adjustment will be credited back to the original form of payment. Please note that the item must still be in stock in the same color and size to be eligible for a price adjustment. Some exceptions may apply.

Some pieces are made to order by the artist, while other pieces are created ahead of time. Therefore, ship times for each piece will vary. You can find the ship time for any piece on its product page; look for the words "This piece ships on or before..."

After placing your order, you will receive an email telling you when to expect its arrival. Once your order has shipped, you will receive another email that includes the shipper's tracking information.

If you have questions about delivery times or tracking packages, please email us at info@artfulhome.com or call 1-877-223-4600.

You may return or exchange any item within 14 days of receiving it (except for final sale items, ornament gift boxes, and custom orders; see our Return Policy for details). Beginning November 1, we offer an extended return period through January 15 to accommodate holiday gift returns. To make a return or exchange, please visit returns.artfulhome.com or contact us at 1-877-223-4600 or info@artfulhome.com.

Returns

Items may be returned for a refund of the purchase price only; shipping charges will not be refunded. You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund.

Exchanges

Your replacement order will not be mailed until we receive your return. There are no additional shipping fees for replacement orders (please see our Return Policy for details). If your exchange costs more than the original order, you must pay the difference. If your exchange costs less than the original order, you will receive Artful Home credit for the difference.

1. To get started, go to our Returns and Exchanges page where you can start your return by entering your order number and zip code (there is an exception for freight items – see below).
2. Items must be in perfect condition and cannot be used/worn to be eligible for return or exchange.
3. Once you begin your return or exchange, you will be provided a UPS return label to print out and attach to your return (Don’t have access to a printer? Go to any UPS store to have it printed. Just open the label on your smartphone and they will print it for you).
4. Repack your order. Make sure the item(s) are securely packaged; use the original packaging if possible. You are responsible for any damage due to improper packaging.
5. Send your return or exchange within 5 business days of receiving the return service label.

To return a piece delivered by freight, please contact us at 1-877-223-4600 or info@artfulhome.com to make arrangements.

Your refund will be processed one business day after your return is received, though it may take 7–10 business days for your refund to appear in your payment account. Note that we cannot provide refunds for any items that have been damaged, altered, or worn.

You will receive your refund in the same form of payment used to place your order. You will be credited for the price of the item minus the cost of return shipping. Note that the original shipping charges will not be refunded. If your return was a gift, you will receive Artful Home credit for the purchase price of the item.

Please Note: Orders purchased with prepaid gift cards can only be refunded to an Artful Home credit.

Any order (except special or custom orders) can be canceled before it is shipped. To cancel an order, please email info@artfulhome.com or call 1-877-223-4600.

You will receive your refund in the same form of payment used to place your order. Your refund will be processed the next business day, though it may take 7–10 business days for your refund to appear in your payment account.

For clothing, shoes, and jewelry: There is a flat fee of $6.95 per shipment (one shipment=one address). For example, if you return three tops to one designer, you will be charged for one shipment. If each top ships to a different designer, you will be charged for three shipments.

For art and home decor: The return charge is the actual cost of shipping the artwork. Because most artists ship directly from their studios, most returns are shipped directly back to the artists.

To find out how much your return will cost, please call us at 1-877-223-4600.

The Artful Rewards program is a way for you to enjoy some great benefits at Artful Home, including free shipping on clothing and early access to sale events. Find out more here.

No. Participating in the Artful Rewards program is completely free.

Unfortunately, no. You must be subscribed to Artful Home emails in order to be an Artful Rewards member and receive the benefits of the program.

To start receiving Artful Home catalogs, go to our sign-up page and enter your contact information.

To stop receiving Artful Home catalogs, visit this page to unsubscribe.

You can read our Privacy Policy here.

Absolutely not. We will never share your email address with anyone. Furthermore, we will only send marketing emails to customers who have opted to receive them.